Contact BetGuideBD

We welcome your feedback, questions, and suggestions. Our team is dedicated to providing accurate, unbiased reviews of betting platforms for the Bangladesh market.

How to Reach Us

General Enquiries For questions about our reviews, ratings, or content, please email us at:

Review Requests If you represent a betting platform and would like to be reviewed on BetGuideBD, please contact our editorial team:

Please include your platform name, website URL, licensing information, and any relevant details about your services for the Bangladesh market.

Corrections and Updates If you notice any inaccurate or outdated information on our website, please let us know so we can update it promptly:

Please specify the page URL and the information that needs to be updated.

Advertising and Partnerships For business partnerships, advertising enquiries, or affiliate programme discussions:

Privacy and Legal For privacy-related requests, data access enquiries, or legal matters:

Response Time

We aim to respond to all enquiries within 48 business hours. For urgent matters related to responsible gambling concerns, please contact the support organisations listed on our Responsible Gambling page.

Report a Problem

If you experience any issues with a betting platform reviewed on BetGuideBD, please let us know. While we cannot resolve disputes between users and platforms, your feedback helps us maintain accurate reviews and may result in updated ratings.

To report a problem, email us at [email protected] with the following information:

  • The betting platform name
  • A description of the issue
  • Any relevant screenshots or documentation
  • Your preferred contact method for follow-up

Social Media

Follow BetGuideBD for the latest reviews, bonus updates, and betting guides:

  • Our reviews are updated monthly
  • New platform reviews published weekly
  • Bonus and promotion updates as they happen

Office Hours

Our editorial and support team operates Monday through Saturday, 9:00 AM to 6:00 PM (BST, Bangladesh Standard Time). Emails received outside of business hours will be addressed on the next business day.

Feedback

Your feedback helps us improve. Whether you have suggestions for new features, content requests, or general comments about your experience with BetGuideBD, we would love to hear from you.

Thank you for choosing BetGuideBD as your trusted source for betting platform reviews in Bangladesh.

How to reach the BetGuideBD editorial team

The fastest way to reach us is via the email form on this page, which routes directly to the editorial team. We aim to respond within one business day; complex research questions may take up to five business days. For corrections to published content — wrong bonus amount, outdated payment method list, changed licensing — mark your email [correction] in the subject line and we will prioritise.

What we do not cover

We cannot help with issues specific to a betting operator's platform — locked accounts, disputed withdrawals, KYC rejections. Every operator review page links to the correct customer-support channel for that platform, which is where those disputes should be escalated first. If the operator is unresponsive for more than 14 days on a legitimate claim, let us know — we track operator responsiveness as part of our monthly audit and unresolved user complaints affect a platform's score.

Press and partnership enquiries

Press, PR, and partnership requests should include a short proposal and a deadline. We review all requests but we do not accept paid placements, sponsored reviews, or rank-boosting. The only commercial relationships we accept are standard affiliate programmes with operators we already cover, disclosed per page.

Response-time commitments

Editorial emails are triaged every weekday morning Bangladesh time. Typical response times are: same day for correction requests, copyright notices, or safety-related concerns; one to two business days for general enquiries, review suggestions, and research questions; up to five business days for complex investigations that require outreach to third parties. Emails received on Friday evening are answered on the following Sunday. We do not operate a phone hotline — email is the correct channel for every enquiry.

Bengali-language support

Our contact team handles correspondence in English and Bengali. If you are more comfortable writing in Bengali, please do — responses will be in the same language you write in. For Bengali-language press enquiries specifically, mark the subject line [BN-press] and the message will be routed to a Bengali-literate editor.

Data requests and right-to-be-forgotten

Requests to access, export, correct, or delete personal data held by BetGuideBD are handled through this contact page. Please include enough information for us to locate the data (typically the email address used to subscribe or the contact form submission date). We respond to all data-protection requests within 30 days as required by applicable law. If we cannot fulfil a request fully — for example because we need to retain a record for legal or audit reasons — we will explain why and what data we are retaining.

Security vulnerability disclosure

If you believe you have found a security vulnerability in this website, please disclose it responsibly. Email security-focused details to the address on this page with the subject line [security]. Do not publish vulnerability details publicly before we have had a reasonable opportunity to investigate and patch (typically 90 days). We appreciate responsible disclosure and will credit researchers in our changelog where desired.

Newsletter and content update subscriptions

BetGuideBD does not currently run a paid newsletter. A free monthly digest covering new reviews, changed bonus terms, and newly flagged operators is planned; you can register interest through the contact form. We will never share your email address with third parties, and you can unsubscribe in a single click from any future mailing. In the meantime, subscribing to the site's RSS feed (if one is available in the footer) is the fastest way to stay informed.

Reporting suspicious operator behaviour

If you have been affected by suspicious behaviour from an operator listed on this site — unexplained account closure, reversed winnings, unreasonable KYC delays — we want to know. Use the contact form with the subject [operator-complaint] and include the operator name, dates of the relevant events, and a brief narrative. We aggregate reports and use them as inputs to our monthly audit. Serious patterns can lead to de-listing from our recommended set.